I use everyday a VAIO Pro mk2 that I bought 5 years ago with 3 years of warranty. It has been a few months that I was noticing that something was slowly inflating inside. In July, things accelerated to the point that its thickness had doubled. After we called the customer service of VAIO, somebody came to pick up the laptop in order to make a cost estimate. Then we learned on the phone that it would be free. It is back in my hands in less than two weeks. Bravo VAIO !